You can have your order shipped to anywhere in the United States or Canada.
BECOMING A MEMBER
Bearded Alpha does not charge any fees, and there are no contracts or commitments. You are free to cancel your membership at any time.
Not only is there no commitment to join, but as a member of Bearded Alpha, you will enjoy the best pricing for all of our products and access to exclusive offers and events.
When you join Bearded Alpha, you’ll receive a monthly shipment from us based on the box you have selected.
Your first box will arrive as described. When you submit your first order, your account will automatically be created and you can login to your member profile to: edit your address and account information, view your past orders, view and edit your next subscription, and change your renewal date.
Because our subscription has no fees or commitment, you’re free to cancel your subscription at anytime. But always remember that as a member of Bearded Alpha, you will enjoy the best pricing for all of our products and access to exclusive offers and events.
As a member of Bearded Alpha, you are signing up for a monthly membership.
Although we do not do one-time orders, you do have the ability to change your renewal date to any date in the future. Since Bearded Alpha requires no commitment, you are also free to cancel your account at any time.
MEMBERSHIP SUBSCRIPTIONS
You can cancel your account at any time, but we’d hate to see you and your beard go!
We’re sorry to hear you’d like to cancel. But we can easily help you with that.
If you’d still like to cancel, then you can do that by going into your account then click on “Subscriptions”.
The click “View”
The click “Cancel”
Remember, just because you may not be getting products on a monthly basis, you are still part of the Club! This means you have access to Bearded Alpha merchandise, receive beard care tips, still part of our Rewards program and more!
If at any point, you need more beard products and would like to Reactivate, you can simply log back into your account and re-activate your old subscription or start your next box from scratch.
If you have any other questions, contact us!
Yes! If you’d like to wait longer than 30 days to receive your next box, you can change your renewal date to 2 or 3 months in the future. By doing this, you are effectively putting your subscription on hold until that selected date.
Please note that monthly billing will resume at the time of the newly selected renewal date.
Any member can change the renewal date for their subscription at any time!
What does this mean? If your beard is particularly thirsty, you can move the next renewal sooner. If you have laid away ample stores of product for that beautiful mane of yours or if you’d simply like to wait longer than 30 days to receive your next shipment, you have the ability to change your renewal date to either every 2 months or every 3 months in the future.
First things first, log in to your account.
Click the subscription tab, click View, then scroll down to Change Subscription.
You can find your subscription settings inside of your My Account Dashboard. Simply login to your account and select ‘SUBSCRIPTIONS’. From here you have the ability to completely customize and manage your subscription, including the renewal date.
If you need more time to finish the products that you received in your last box before you receive your next shipment, you can login to your account dashboard at any time to edit the renewal date for your subscription. You can change this date to be for 1, 2 or 3 months in the future.
We do not technically offer the specific ability to create a gift subscription.
However, you always have the ability to create a new account under an email address that you own. Providing your own payment information to this account and using the name and shipping address for a friend or family member will effectively send them a subscription as a gift.
Please note that you cannot sign up for a new account with an email address already associated with a Bearded Alpha account.
MY BEARD BOX
Yes! You can change the items in your box at anytime. Simply visit the ‘SUBSCRIPTIONS’ tab inside of your member profile. From here, you have the ability to add or remove any products to your subscription.
Login to your account dashboard and click the red and white button “EDIT YOUR NEXT BEARD KIT”
Click “START HERE”
Now you can easily go down the list of available products to add or remove from your next kit.
Click YES or NO.
If you have received your box but something is missing, reach out to our support team and they will send out a shipment right away with any missing products.
Just let them know:
- The first and last name on your accounts
- The email associated with your account
- The product(s) missing from your box
You can contact Member Services at: support@beardedalpha.com
This rarely happens, but if you have received your box with spilled products in it, simply reach out to our support team. They’ll get a replacement product sent out to you right away.
Just let them know:
- The first and last name on your account
- The email associated with your account
- Which product(s) have are damaged or spilled
You can contact Member Services at: support@beardedalpha.com
If you have already reached out to our member experience team, please allow 24 hours for us to respond.
We do not currently offer samples of products.
We’ll be sure to notify you when samples become available!
Since we do not currently offer samples, we do not offer the ability to try items before your purchase.
Let us know which items you may be interested in trying, and we’ll notify you when samples become available!
MEMBER PROFILE
All customers are required to create an account at checkout.
Then click here to log in to your account. If you can’t remember your password then click “Forgot Password” to reset it.
Trying to login, but your email won’t work to login? Contact our support team and let them know:
- The first and last name on your account
- The email address that you think is associated with your account
With this information, our support team will be able to get you logged back into your profile in two strokes of a wizards beard.
You can contact Member Services at: support@beardedalpha.com
Click here if you’ve forgotten your password—you’ll receive an email at the address associated with your account.
Not receiving the email? It’s possible there’s a typo in your email address in our system, or a different email is associated with your account.
Reach out to our support team and let them know:
- The first and last name on your account
- The email address associated with your account
You can contact Member Services at: support@beardedalpha.com
SHIPPING
Order Handling Time:
Orders are typically processed within 1-3 business days. You will receive a tracking number by email when your beard box has shipped. Keep a lookout in your inbox for emails from Bearded Alpha.
Shipping Time:
US orders:
- For Standard Shipping at checkout, your box should arrive within 4-10 business days from when you ordered it.
Questions?
If you have not received your box after the normal shipping time, please reach out to our support team and let them know:
- The first and last name on your account
- The email address associated with your account
You can contact Member Services at: support@thebeardclub.com
Bearded Alpha accepts returns on a case-by-case basis and generally only processes returns for items that were incorrectly shipped. Refunds or credits may be applied to your account if the items in your box are damaged, broken, or incorrect.
Please note that Bearded Alpha is a subscription service which sends a monthly box to the shipping address that you provided when signing up. Orders sent to you on your monthly renewal date with your normal recurring subscription items are not eligible for return and will not be refunded.
If you have received your box with damaged, broken, or incorrect items, then reach out to our support team. They will process your return and refund your account if applicable.
If you wanted to change an item in your subscription but couldn’t edit your order before it processed to ship our support team will be happy to assist you in exchanging this item. A credit or charge will be processed to your account according to the difference in pricing of the original item shipped and the item exchanged.
Write in and let us know:
- The first and last name on your account
- The email address associated with your account
- If you’re looking for a return, exchange, or refund
- Which items are associated with your request
You can contact Member Services at: support@beardedalpha.com
If your shipment contains a backordered item, we will automatically delay your shipment until we have the item back in stock – generally no longer than 7 business days.
If you feel that your backordered box may be delivered too closely to your next shipment date, you can change your renewal date at any time.
We currently only ship to the United States.
While we do not currently ship outside of America, we’re working on it! Stay in touch with us on social media for updates on international shipping.
We do not currently ship to APO addresses. However, if you have a request, reach out to our support team and we’ll do our best to accommodate.
You can contact Member Services at: support@beardedalpha.com
Yes! You will receive tracking information by email for your order as soon as it ships from our warehouse.
If you do not receive tracking information within 3-5 days of purchase, please reach out to our support team and let them know:
- The first and last name on your account
- The email address associated with your account
You can contact Member Services at: support@beardedalpha.com
You can edit your shipping address at any time. Here’s how:
- Login to your “My Account” dashboard and select the ‘ADDRESSES’ tab.
- To edit an address, select the ‘EDIT’ button listed next to the shipping address
- Add your new address then click “SAVE ADDRESS”
PAYMENT INFORMATION
We do not currently accept checks as a form of payment. Please use any major credit card to complete payment through the website.
We do not currently accept PayPal as a form of payment. Please use any major credit card to complete payment through the website.
We bill monthly for all of our members. We do not currently offer a yearly subscription or the ability to pay for an entire year up front.
BILLING
Your subscription will renew automatically each month on the date that you created your first order. You will be billed accordingly for each month of beard products sent to you.
You can view, and edit your billing information at any time! Here’s how:
1. Log into your account
2. Click on the “Payment Method” tab
3. In that tab, you can add card you want on file. You will be overwriting the information that is already there.
4. When you’re done, click “ADD PAYMENT METHOD” and you’re all set!
Your information has now been updated.
You can edit your billing address at any time. Here’s how:
- Login to your “My Account” dashboard and select the ‘ADDRESSES’ tab.
- To edit an address, select the ‘EDIT’ button listed next to the billing address
- Add your new address then click “SAVE ADDRESS”
Get in touch with our support team, and they’ll be able to take a look.
Just let them know:
- The first and last name on your account
- The email associated with your account
You can contact Member Services at: support@beardedalpha.com
PRODUCT QUESTIONS
TECHINICAL PROBLEMS
If you’re having trouble viewing the website, try these quick fixes:
- Quite your browser completely and clear your cache. Open a new browser to https://beardedalpha.com and you should be good to go!
- If you’re using Google Chrome or FireFox try using an Incognito (or Private) window
- For Chrome: File > New Incognito Window
- For Firefox: File > New Private Window
If you’re still experiencing difficulty viewing the website, send us a note and we’ll do our best to troubleshoot.
You can contact Member Services at: support@beardedalpha.com
If you’re having trouble submitting your order, double check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered.
Still stuck? Get in touch with our support team and let them know:
- The first and last name on your account
- The email address associated with your account
- The issue you’re having, and any specific error messages showing
You can contact Member Services at: support@beardedalpha.com
EVERYTHING ELSE
If you’re interested in working with Bearded Alpha, send an email with your information over to partners@beardedalpha.com. Be sure to include:
- Your name and/or business name
- Background information about your business
- How you’re looking to collaborate
- Any additional information that you feel is pertinent to your inquiry
Not quite finding the answers you’re looking for? We’re happy to assist you in any of your bearded needs.
Our support team is ready to help Monday through Friday from 9am-5pm, and on Saturday from 9am-1pm
You can contact Member Services at: support@beardedalpha.com
For all general inquiries, please contact us at info@BeardedAlpha.com
